Microsoft Dynamics 365 Sales
Providing an easy-to-use customer service platform by streamlining the core functionalities of customer care.
Microsoft Dynamics 365 Customer Service Professional
Case/Ticket Management
Manage issues from inception to resolution. Assign resources, track activity and enforce SLA’s to assure customers receive world-class support.
Multichannel Engagement
Engage customers on any device and from multiple channels. Phone, email, SMS, web, chat and social channels lets customers engage on the channel they choose.
Customer Portals
Deploy customer portals to enable customers to securely login and create or update tickets, view the knowledgebase, manage assets and more.
Knowledgebase
Speed resolutions by deploying a powerful knowledgebase. Agents can easily search the knowledgebase or let Dynamics 365 make recommendations on relevant articles.
Service Level Agreements
One place to manage both contracts and service level agreements. Make sure your agents are providing the agreed to level of service. Use SLA’s to ensure service is provided on a timely basis.
Visibility & Insights
Real-time dashboards, alerts and powerful reporting capabilities assure you are always informed.
analysis
Get Free Consultation?
Do you have a project in mind? feel free to send us a message and one of our professionals will get in touch with you shortly..
